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Customer Services

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Use code: 023US

Payment

Which forms of payment do you accept?

You can pay for your order using any of the cards below. All transactions are taken in dollars ($) and if your credit card is in any other currency, the rate of exchange will be that of your card issuer. You may also be charged an international processing fee by your card issuer. All online payments are via a secure server and all payment details are encrypted. For more information about card security, please click on Privacy Policy.

  • Visa
  • Maestro
  • Mastercard
  • American Express
  • Paypal

When will my card be charged?

When an order is placed, the funds with which to pay will be authorised by your bank to ensure that they are available. Your card will only be charged when your order leaves our warehouse.

Will I be liable for sales tax or fees?

When shipping to a United States address, The White Company will pay for any import duty levied against your order.

What is Sales Tax?

We are required by law to charge Sales Tax for orders being delivered to addresses in the USA where we have a physical presence. We currently have a store in New York and a Distribution Center in New Jersey. Items being shipped to destinations in New York and New Jersey are subject to Sales Tax. We are not required to, and do not, collect Sales Tax in states other than New York and New Jersey.

Where required, Sales Tax will also be applied to shipping charges. Tax will be refunded for returned items but shipping charges are non-refundable, once an item has been shipped. You will not receive a refund for the Sales Tax you paid on the shipping.

How much Sales Tax will I pay?

Tax charges are based on state and local tax laws and tax rates. The amount of Sales Tax you will be charged will be made clear during the checkout process, after you have entered your delivery details but before you proceed to enter your payment details.

If you are applying a promotional code to your order, the Sales Tax applied will be worked out in accordance with the discounted price of the items you are purchasing.

Where required, Sales Tax will also be applied to shipping charges. Tax will be refunded for returned items but shipping charges are non-refundable, once an item has been shipped. You will not receive a refund for the Sales Tax you paid on the shipping. If you did not pay for shipping, then we will not charge you Sales Tax for shipping your order.

We will only charge your card once items have been dispatched. If only part of your order is shipped, your card will only be charged Sales Tax for the items that are shipped to you. I’ve never had to pay US Sales Tax before, why do I have to now?

I’ve never had to pay US Sales Tax before, why do I have to now?

We have only recently opened our store in New York and a Distribution Center in New Jersey. Due to this, it is a legal requirement that Sales Tax is now charged on all orders being delivered to these areas. Prior to this time, we were not required to charge Sales Tax on orders being delivered within New York or New Jersey.

Do I still have to pay Sales Tax on deliveries to New York and New Jersey if my billing address is located outside of these states?

Yes, all deliveries going to New York or New Jersey, regardless of billing address, will be subject to Sales Tax.

Do you support a tax exemption scheme?

We currently do not take part in the Sales Tax exemption scheme.

We want your order to get to you as smoothly and quickly as possible. If you are placing an order of over $2,500 please call our helpful Customer Service team on 1-866-846-8333 (Monday to Friday 7am to 11pm Eastern Time), who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.

If you are shipping outside of the United States, there may be duties and taxes imposed on your order that are not reflected in our prices. The White Company cannot be held liable for such costs incurred on orders shipped outside of the United States, so check with your local Customs office for details on current charges, prior to placing your order.

How do I use Shopping Codes and Promotional Codes?

Once you have added all shopping items to your shopping cart, before selecting 'Checkout Securely' button, you will need to enter your Shopping Code or Promotional Code in the Promotion Code entry box.

Once you've entered your code, select 'Redeem' for the discount to be applied to your order. A message will be displayed to notify you whether your code has been applied sucessfully or not.

Don't forget, your Shopping Code must be applied before you checkout as it cannot be added later.

Please click on Offers and Promotions for more information.