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Customer Services

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Which forms of payment do you accept?

You can pay for your order using any of the cards below. All transactions are taken in dollars ($) and if your credit card is in any other currency, the rate of exchange will be that of your card issuer. You may also be charged an international processing fee by your card issuer. All online payments are via a secure server and all payment details are encrypted. For more information about card security, please click on Privacy Policy.

  • Visa
  • Maestro
  • Mastercard
  • American Express
  • Paypal

When will my card be charged?

When an order is placed, the funds with which to pay will be authorised by your bank to ensure that they are available. Your card will only be charged when your order leaves our warehouse.

Will I be liable for sales tax or fees?

When shipping to a United States address, The White Company will pay for any import duty levied against your order.

We want your order to get to you as smoothly and quickly as possible. If you are placing an order of over $2,500 please call our call our helpful Customer Service team on 1-866-846-8333 (Monday to Friday 7am to 11pm Eastern Time), who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.

If you are shipping outside of the United States, there may be duties and taxes imposed on your order that are not reflected in our prices. The White Company cannot be held liable for such costs incurred on orders shipped outside of the United States, so check with your local Customs office for details on current charges, prior to placing your order.

How do I use Shopping Codes and Promotional Codes?

Once you have added all shopping items to your shopping cart, before selecting 'Checkout Securely' button, you will need to enter your Shopping Code or Promotional Code in the Promotion Code entry box.

Once you've entered your code, select 'Redeem' for the discount to be applied to your order. A message will be displayed to notify you whether your code has been applied sucessfully or not.

Don't forget, your Shopping Code must be applied before you checkout as it cannot be added later.

Please click on Offers and Promotions for more information.