You are about to leave the US site and go to the UK site. Are you sure you want to continue?

Continue Cancel

Customer Services

Skip to content Skip to navigation
nyc store

The White Company has arrived in

NEW YORK

our new store is now open

at 155 Fifth Avenue

Find out more

Terms & Conditions

The Website, The White Company And You

This website, found under the www.us.thewhitecompany.com URL, is operated by The White Company (London) LLP ("The White Company") and references to "we", "us" and "our" shall be deemed to be references to The White Company. References to "you" and "your" shall be deemed to be references to any person placing an order via this website.

Offer terms and conditions

THE WHITE CLOTHING SALE - UP TO 60% OFF

Up to 60% off selected products. Discounted products will be labelled with the reduced price online only. Sale is valid while stocks last.

3 Essential T-Shirts for $75

Buy any three of our selected essential T-shirts for $75. Add any multiple of three selected T-shirts to your online bag and enter the code 007US at checkout to apply the discount. This offer is valid until Monday 31st December 2017.

FREE STANDARD TRACKABLE US SHIPPING OVER $200

Free tracked shipping (normally $13.95) applies to online and telephone orders within the US only. Offer will be applied automatically when order value, net of discounts or promotions, equals $200 or more.

FREE STANDARD NON-TRACKABLE SHIPPING OVER $100

Free non-tracked shipping (normally $9.95) applies to online and telephone orders within the US only. Offer will be applied automatically when order value, net of discounts or promotions, equals $100 or more. Please be advised you will not receive a tracking link for orders going via this service. Please contact the Customer Service team who can help you track your order.

Promotion codes

Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or shopping code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only. Free delivery is only available on standard US delivery to addresses in the United States.

Emails

Email offers are valid on the website only via The White Company emails and purchase goods from The White Company website. One offer per customer. The order must be placed by the date noted in the email. The offer is subject to availability on full priced items only. Offer cannot be used in conjunction with any other offer or discount. Free delivery is only available on standard US delivery to addresses in the United States. Offer is subject to availability and while stocks last.

General terms and conditions

Placing an order

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site. You warrant that all details you provide to The White Company for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the payment card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

By placing an order via this website you are making an offer to The White Company to purchase the goods detailed in your order according to the terms described in your order. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 1 866 846 8333, by email at customerservice@thewhitecompany.com or by mail using the address given below. Calls to this number are toll-free when calling from within the United States. All our calls may be recorded for training and monitoring purposes.

Once you have placed an order we will send you a confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The White Company for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Your payment card account will be authorized when your order is placed and processed, but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

CURRENT COMPETITIONS

Win your Autumn wardrobe

We are giving you the chance to win this season’s new-wardrobe essentials. Simply share your own The White Company style with us by uploading a photo to Instagram and tagging it with #MyWhiteCo. All entries must be following @thewhitecompany on Instagram. The prize is worth over £1100 and includes: 1x Cosy Pom-Pom Scarf, 1 x Casual Checked Shirt, 2 x Notch Neck Coat, 1 x Colourblock Hem Jumper, 1 x Symons White Skinny Jeans, 1 x Pleat Detail V-Neck Jumper, 1 x Interwoven Leather Wristlet, 1 x Suede Sparkle Slip-On Trainers, 1 x Cashmere Sparkle Beanie and Wrist Warmers, 1 x Cashmere Swing Jumper and Oxford Flannel Trousers. The competition opens on 23/8/17 and closes at 11:59pm (GMT) on 19/9/17. The winner will be announced via an Instagram post and the prize will be posted to the winner’s nominated address within 30 working days of being contacted. The prize is subject to availability and non-transferable. No cash alternative is available.

Made for Each Other: Win Your Perfect Pairing

There are some things in life that really are the perfect match. We’ve picked a few of our perfect pairings, but now we’re giving you a chance to win yours. To enter our Made for Each Other competition, simply head over to either our Instagram or Facebook page and comment on one of our ‘Made for Each Other’ posts telling us which two The White Company products you think are the perfect pairing. All entrants must have ‘liked’ or ‘followed’ our page. There will be one overall winner selected from entrants across both Facebook and Instagram. The competition opens on 02/08/17 and closes at 11.59pm on 22/08/17. The winner will be announced on the channel they entered on, and the prize will be posted via first-class recorded mail directly to the winner’s nominated address within 30 working days of being contacted. The prize is non. There is no cash alternative available. Good luck

#MyWhiteCo - Share to win £100/$100 in The White Company vouchers

Share your #MyWhiteCo moments with us via Instagram, Facebook and Twitter for the chance of being featured in our #MyWhiteCo online gallery and winning £100/$100. Once a month we will pick our favourite #MyWhiteCo submission to win a £100/$100 The White Company gift card. The winner will be contacted after the end of each calendar month via the channel their image was shared on. Don't forget, if your account is set to private, we won't be able to see your efforts. The prize will be posted via first-class recorded mail directly to the winner's nominated address within 30 working days of being contacted. The prize is non-transferrable and there is no cash alternative available. The White Company employees and their families are excluded from winning a gift card but can submit their #MyWhiteCo moments. Ends 01/05/2020. We reserve the right to withdraw this prize draw at any time without notice.

Conformity of goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used to view the products.

Stock availability

We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item(s) will be out of stock and if this is the case this will be highlighted on the website.

Our merchandise available for sale will change on a frequent basis. We reserve the right to make changes in our merchandise without notice. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify our Customer Service team and we will let you know whether we can find the item for you. If we do not have stock to deliver the goods you have ordered our Customer Service team will contact you. We will not charge your credit or debit card until your order is in stock and ready to be shipped.

Returns policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are comforters and pillows if the sealed packaging has been opened, toiletries or beauty products if the seals have been broken, underwear and swimwear if the protective gusset strip has been removed, and earrings. Return of an item is at your own cost unless the item is faulty. For further details please read our Returns page.

Prices

All prices quoted on this website are accurate at the time of publication, are quoted in US Dollars, and are non-inclusive of any local sales taxes. The price of any item is not guaranteed until the item has been shipped to you.

FIT FINDER

All the data entered into our Fit Finder tool is saved in a session cookie for ten days following the first use of the application in order to enhance your user experience. The data is used solely for the recommendation of clothing sizes and for providing detailed fit information. The White Company do not save, store or share any data collected via the Fit Finder tool. To find out more about the Fit Finder privacy policy please click here.

Sales Tax and Customers Fees

When shipping to a United States address, The White Company will pay for any import duty levied against your order. In the event that you are charged directly, we will reimburse you in full on receipt of proof of payment.

All applicable state and local sales taxes will be collected as required by law and will be based on current tax rates which are subject to change from time to time.

We are required by law to charge Sales Tax for orders being delivered to addresses in the USA where we have a physical presence. We currently have a store in New York and a Distribution Center in New Jersey. Items being shipped to destinations in New York and New Jersey are subject to Sales Tax. We are not required to, and do not, collect Sales Tax in states other than New York and New Jersey. Tax charges are based on state and local tax laws and tax rates. The amount of Sales Tax you will be charged will be made clear during the checkout process, after you have entered your delivery details but before you proceed to enter your payment details. For more information on sales tax please see our Payment page

If your order is being dispatched to a destination outside the United States, you may be liable to pay local sales tax and/or import duties. You will be responsible for the payment of any customs or import duties levied against orders sent outside of the United States.

We want your order to get to you as smoothly and quickly as possible. If you are placing an order of over $2,500 please call our helpful Customer Service team on 1-866-846-8333 (Monday to Friday 7am to 11pm Eastern Time), who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.

The White Company will charge for your orders in US Dollars. If you are purchasing outside of the United States, you may be liable to pay currency or transaction fees to your card provider. You will be responsible for any card payment fees levied by your card provider. Please check with your card provider for details before placing your order.

Disclaimer & limitations of liability

The White Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The White Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The White Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The White Company (U.K.) Limited and any other associated company of The White Company (London) LLP as if references to The White Company included references to each such associated company.

While The White Company uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The White Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The White Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The White Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The White Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The White Company. The entire liability of The White Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The White Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The White Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The White Company.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The White Company (London) LLP or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The White Company (London) LLP; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our details

The White Company (London) LLP,
1 Derry Street
London
W8 5HY
United Kingdom

Company Registration Number 2998082.
VAT Registration Number 830 4791 32