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mid-season sale

FURTHER REDUCTIONS

MID-SEASON SALE

UP TO 60% OFF*

Shop SALE

*Selected lines only. Terms & conditions apply

This Privacy Policy describes how The White Company, collectively "we" or "us", collect, use and share information about you. It applies to information we collect when you use our websites. By using the site or providing the personal information to us, you are agreeing to the terms and conditions of this Privacy Policy.

Privacy Policy

Data Security

How will you protect my data online?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorized access.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection, marketing and research.

Do you use cookies?

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best possible service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled, however some features will not function.

How do you protect the information you hold about me on your internal systems?

We protect your privacy in several ways:

  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our system.
  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
  • All calls are recorded and monitored for training and security purposes.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us toll-free on 1 866 846 8333 (Monday-Sunday 7am to 11pm Eastern Time) or email us on customerservice@thewhitecompany.com.

Payment Security

How safe are my credit or debit card details on your site?

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with The White Company.

What happens if I think my card has been used fraudulently?

If you believe your card has been used fraudulently please contact your card provider.

Our Mailing List

Can I be removed from your mailing list?

The White Company will send you special offers and promotions by postal mail and email. If you do not want to receive offers and promotions by email, you can unsubscribe here. Please remember it can take up to 5 days to fully remove you from our mailing list so you may receive one or two additional emails. If you do not want to receive offers and promotions by mail, let us know by emailing us at customerservice@thewhitecompany.com or you by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time). Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive an additional brochure.

Why did I receive your brochure when I didn't request it?

We may have received your details from a third party company. If you do not wish to receive information from us, please email us at customerservice@thewhitecompany.com. Please note that although we will take you off our mailing list as soon as you ask us, our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive an additional brochure.

Can I go back on your Mailing List?

If you have previously asked us not to send offers but have changed your mind please let us know by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time) or email us at customerservice@thewhitecompany.com.

Will you pass my data on to third parties?

The White Company will never pass on your email address to a third party for marketing purposes without your opt-in consent. From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know at customerservice@thewhitecompany.com or by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time).

We respect your privacy and are committed to protect it.

Fit Finder privacy

All the data entered into our Fit Finder tool is saved in a session cookie for ten days following the first use of the application in order to enhance your user experience. The data is used solely for the recommendation of clothing sizes and for providing detailed fit information. The White Company do not save, store or share any data collected via the Fit Finder tool. To find out more about the Fit Finder privacy policy please click here.