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When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorized access.
All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection, marketing and research.
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best possible service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled, however some features will not function.
We protect your privacy in several ways:
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us toll-free on 1 866 846 8333 (Monday-Sunday 7am to 11pm Eastern Time) or email us on firstname.lastname@example.org.
We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.
We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with The White Company.
If you believe your card has been used fraudulently please contact your card provider.
The White Company will send you special offers and promotions by postal mail and email. If you do not want to receive offers and promotions by email, you can unsubscribe here. Please remember it can take up to 5 days to fully remove you from our mailing list so you may receive one or two additional emails. If you do not want to receive offers and promotions by mail, let us know by emailing us at email@example.com or you by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time). Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive an additional brochure.
We may have received your details from a third party company. If you do not wish to receive information from us, please email us at firstname.lastname@example.org. Please note that although we will take you off our mailing list as soon as you ask us, our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive an additional brochure.
If you have previously asked us not to send offers but have changed your mind please let us know by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time) or email us at email@example.com.
The White Company will never pass on your email address to a third party for marketing purposes without your opt-in consent. From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know at firstname.lastname@example.org or by calling us on 1 866 846 8333 (from Monday-Sunday 7am to 11pm Eastern Time).
We respect your privacy and are committed to protect it.